Video calls sessions are hosted in our Safe Space platforms, both available through our website or mobile app. You can also refer to this link on how to start a new session.

https://intercom.help/safe-spacea/en/articles/5222666-how-to-start-video-call-session-client

Yes, we offer Video Call Sessions that you can access from anywhere

You can see the details (address, phone number, etc.) of your Face-to-Face session by going on your account’s Dashboard. Then, click the account of the therapist you selected for that session and clinic on the “information icon.” That icon (i) will show you all the details you need to go to your therapist’s office.

A person can enroll themselves if they are above 17 years of age (Tertiary level). However, if your child or the person you want to enroll is under 18 years of age we may need parental consent to proceed to the process of enrollment. Parental consent form: https://docs.google.com/document/d/1seIV-QC5tiDv3Np-yGDGlAblVeNOv3tZKlET6WPwY7A/edit

We do understand and it’s great that you have a good support system. If you’re planning to do individual face-to-face counselling, your family and friends are able to provide support by going with you to your session but we will need to ask them to wait outside for you to finish. It’s usually a better session when you have 1:1 conversations with the therapist. If they need to be in the room and also contribute to the session, we suggest booking family / group face-to-face counselling (3 pax and more) where all parties are able to be present in your counselling session and work with you on the concern at hand. For Group / Family Counselling (3 pax or more) – “All individuals, including both vaccinated and unvaccinated individuals, should also self-test regularly with ARTs, especially if we participate in higher-risk activities or attend large-scale events. These ART kits are now sold at most supermarkets and convenience stores”.

Yes. But we can ONLY allow Face-to-Face rescheduling if it is done three days before the session.

Gift card will be sent in the form of email.

Clients are able to top up the difference of amount on top of vouchers amount for their booking. For more information please see: https://intercom.help/safe-spacea/en/articles/4941231-gift-vouchers

Safe Space™ provides organisations with the resources and therapeutic solutions that they need to keep their employees happy, healthy and productive. We deliver a comprehensive suite of mental wellness solutions to support organisations and employees to overcome their emotional obstacles.

Yes. Safe Space™ is officially listed as a mental health care provider in Singapore and is a certified allied member of the Singapore Association for Counselling (SAC). Safe Space™ is also HIPAA (Health Insurance Portability and Accountability Act) compliant.

We have a wide range of clinical therapists and psychologists who support the following mental and relationship issues:

• Stress, anxiety and depression (including bipolar).
• Couples therapy, family therapy and grief.
• Substance abuse, eating disorders and OCD
• Personality disorders and trauma.

Safe Space™ offers tailored support for employers to help their employees overcome their mental health challenges, improve mindset, manage stress and increase happiness. With evidence-based therapeutic solutions, our approach is proven to decrease employee sick days and improve retention and productivity.

As a partner, Safe Space™ will help your company.

• Maintain employee productivity and mental wellness while they are working from home.
• Reduce the associated business cost of high employee absence.
• Increase business profits by improving the mental wellbeing of staff moving forward.
• Delivering evidence-based and proven therapeutic solutions for employees suffering from any mental health issues.

Safe Space™ has created a highly structured approach that helps users maintain their mental wellness and overcome mental health challenges. Support and resources have been carefully organised into three tiers to help users along their journey, wherever they are.

As each company is unqiue, please book a meeting with our sales team to find a suitable option for your business needs https://share.hsforms.com/1IIGdtqb7SC6uGpn5EqUOcw4nkk9

Vouchers are mainly used for our therapy services. On average, the voucher’s value is S$120.00, but it still depends on how our corporate clients want to distribute the value.

We have over 70 therapists on our platform right now and are still growing.

Currently, we have available therapists who can speak English, Bahasa-Malay, Mandarin, Japanese, Tamil, Hindi, Bengali, Burmese, Bahasa-Indonesia and Punjabi. In addition, we are looking to add more therapists who can speak Tagalog (Filipino), Thai and Vietnamese.

We currently do not offer pure online chat counselling anymore as we realised it’s not a good therapy session for the client. However, we do for the special needs community, e.g. deaf community, because they still do video call counselling, but their mic is on mute, and they can converse with our counsellor in the “Chat” function of the screen.

The therapist still needs to visually see you due to the need to know the client’s physical cues, e.g. face/eye twitch, etc., to analyse their client better.

If your employee is planning to do individual face-to-face counselling, their family and friends can provide support by going with them to their session. However, we will need to ask them to wait outside for them to finish. It’s usually a better session when you have 1:1 conversations with the therapist.

If they need to be in the room and contribute to the session, we suggest booking family/group face-to-face counselling (3 pax and more) where all parties can be present in your counselling session and work with your employee on the concern at hand.

Running your own practice is not a conflict with Safe Space. We understand that your practice is your main source of income and for the hours that have not been booked out, please use Safe Space as a client sourcing platform to fill up the free hours.
When we say “business that is direct competition” we mean creating another Safe Space platform where the primary business is mental health (counselling) technology and not a counselling practice. This is not allowed. 

Please continue to provide tele-counselling in your own practice as that is your main source of income.
When we say “business that is direct competition” we mean creating another Safe Space platform where the primary business is mental health (counselling) technology and not a counselling practice. This is not allowed.